Our team
The people behind the quality of Generate's service
A professional team is one of Generate's key strengths in Kazakhstan's insurance market. It is our employees who advise clients, compare offers from insurance companies, support contracts and help out in difficult situations.
Our team as a strategic advantage
Personnel matters are under the direct control of the company's chief executive. Our requirements for employees cover two areas: professional and ethical. Knowledge of insurance products and legislation is important, but honesty, openness and the ability to keep one's word to a client matter just as much.
Our team includes specialists with ten or more years of experience in insurance and related fields and an impeccable business reputation. Their knowledge is backed by the experience of a company that has been operating since September 2009 and continues the history of an insurance agency that began in 2001.
We build relationships with our employees on the principles of long-term cooperation and mutual respect. Everyone has equal opportunities for professional and career growth, and the company strives to be a place people look forward to coming to every day.
Areas of work
Who does what
The team is organised around the client's needs. Each specialist is responsible for their own area, and colleagues from related fields join in whenever needed.
Personal insurance
Selection of life insurance, health insurance, motor hull (CASCO) and compulsory motor insurance, property and travel insurance.
Corporate insurance
Compulsory insurance for organisations, insurance of property, cargo, liability, construction and installation risks, and employees.
Claims support
Help with collecting documents, meeting deadlines and communicating with the insurance company during claims settlement.
Tenders and comparison of terms
Requesting and comparing offers from several insurance companies so that the client can see the differences in coverage and price.
Legal support
Review of contracts and insurance rules, preparation of documents, advice on legal issues affecting businesses.
Analytics
Assessing the reliability of partners using our own methodology and monitoring changes in the market and legislation.
Client service
Handling enquiries by phone, WhatsApp and Telegram, renewal reminders and answers to clients' questions.
Online services and training
Developing online premium calculation, the personal account and the AI consultant, as well as educational programmes for clients and staff.
Where we are
Close to our clients across Kazakhstan
The company's head office is in Almaty. Our specialists handle client enquiries in major cities across the country, and consultations are available in every region of Kazakhstan, remotely and through our online services.
| Region | Cities |
|---|---|
| South | Almaty (head office), Taraz, Shymkent |
| Centre and north | Astana, Karaganda |
| West | Aktau, Aktobe, Atyrau |
How we work with you
Your journey with our team
One call or message
You contact us however suits you best: by phone, via a messenger or through a request on the website.
Clarifying the task
A specialist finds out what needs protecting, the timing and budget, and answers your first questions.
Selecting offers
The team compares the terms of insurance companies and explains the differences in plain language.
Concluding the contract
We help prepare the documents and arrange the policy with the insurance company you choose.
Ongoing support
We stay in touch for the entire term of the contract: when you have questions, when things change and when an insured event occurs.
Renewal and growth
We remind you in advance when the contract is due to expire and review your cover in light of new needs.
Standards and team development
We continuously invest in our employees' professional development. The team regularly shares experience internally, and changes in legislation and in the insurance market are monitored on an ongoing basis. This allows us to give clients up-to-date recommendations and handle non-standard tasks.
Every employee follows the principles of business ethics and confidentiality: the information a client shares with the company is used only to solve that client's task. We value initiative, teamwork and a willingness to take responsibility for results.
The company's achievements are the result of painstaking work, dedication to a common cause and the ability to deliver on commitments. The Generate team is a friendly, creative and close-knit group that strives to remain stable and competitive.
Want to join us? The company regularly opens vacancies, for example for insurance managers and heads of sales. If you are ready to complete tasks well and on time, keep developing and raise your professional level, we would be glad to talk. We offer training, equal opportunities for growth and stability.
Every one of us shapes the company's success
We thank our employees for their professionalism and responsibility, and our clients for their trust. Get in touch with the Generate team: we will help you make sense of insurance and find the solution that is right for you.
Insurance services are provided by insurance companies; Generate acts as an insurance agency within the authority granted to it.